Mon to Sat 8am - 9pm
Sun 9am - 6pm
Kathleen was extremely helpful in assisting me in selecting a paint for my room. She was very professional, courteous and sincerely interested in making sure that I would be happy with my decision. Thanks to Kathleen, I will now utilize Ace as my source for paint, in addition to the traditional items that I usually buy from Ace.
- Jackie G.
You can take parts of this one: I am writing to commend one of your sales personnel, Kathleen Stephens. We were out of our home for sixteen months after Super Storm Sandy. We have always been "do-it -yourselfers" and were in Ace in the Ace Massapequa store at least once a week if not more during the duration of that time. Kathleen was extremely professional, knowledgeable, and courteous while always having a smile on her face.
During the last month I realized that I did not save the can of paint nor did I note the name of the color which I had painted all the hallways in the house. After the painting was completed, the contractors and floor refinishers marred my new paint job and the walls required some substantial touch-ups. I failed to note the paint color which I loved and was in the store (again) several times a week to try to figure that out. I know in the large picture of things this was a minor problem, but I think was the culmination of many months of trying to weather the storm and I was exhausted. Kathleen noticed that I was wearing a heart monitor on one of those occasions, never mentioned it as she is a true professional, but took my plight to the Benjamin Moore Rep, trying to get some assistance in finding the right color. The Benjamin Moore Rep told Kathleen to tell me not to spend any more time (or money) or angst buying samples; that Benjamin Moore would gift me two gallons of paint of the color of my choice to repaint the walls.
I was so moved by this display of compassion and extraordinary care that I was brought to tears. In the months following the storm, we had been taken advantage by everyone. It was so refreshing that someone would take time to notice and think of being kind and compassionate to their fellow man. Kathleen is an exemplary employee and human being. I hope that she will be appreciated and rewarded for the value she brings to your company.
– Susan S.
She said George had tremendous customer service and he went out of his way to fix and clean her garden light fixture. The whole store is phenomenal and she will only shop at Costello’s!- Mary G.